Start with the vehicle details
Write down the year, make and model. If the shop asks for the VIN, provide it through the channel they recommend. Mention any earlier body repairs in the affected area, since existing work can change the assessment.
Describe more than the visible damage
Explain where the impact occurred and what has changed since. Include warning lights, unusual sounds and whether doors, the hood or trunk close differently. A description helps the team plan the assessment; it does not replace an inspection.
Gather your claim information
If you are using insurance, keep your claim number, adjuster contact and insurer’s estimate together. Coverage and deductibles come from your policy and claim decision. Ask the shop what documents it needs and clarify your own payment responsibilities with your insurer.
Make your questions specific
Ask which work is included, what may require disassembly, how additional damage will be documented and how changes will be authorized. Ask about the current schedule, parts ordering and how progress updates will reach you. Write down the answers so you can compare the scope of different estimates.
Confirm the visit
Call before driving over. Confirm the location, appointment time and whether the vehicle should be brought in or transported. Keep photos in their original condition and bring any earlier estimate. Avoid treating an online inquiry as a confirmed appointment.